Our customers can tell you - PROTRADE is growing fast. Have ideas about how to make PROTRADE better? Love sports? Looking to sharpen your foosball skills?

Fans power PROTRADE and we're very lucky to have the most passionate, knowledgeable and opinionated members around. We are looking for candidates who know exactly where our fans are coming from... and who want to be a part of a fun and intelligent team (that's right, we're great to work with).

Think you can help us out? We're always looking for talented people so contact us even if you don't see something interesting below. Internships available.

Weekend Customer Support / Ops

Job Description and Responsibilities
Be the customer advocate and owner through the escalation process to bring timely resolution to customer inquiries.

• Assist customers in understanding product and building loyalty.
• Monitor site performance and message boards.
• Diagnose, troubleshoot and resolve customer issues.
• Document all actions taken towards resolving customer issues in CRM database.
• Monitor, prioritize, and follow up with updates to customers on open cases.

• Excellent interpersonal communication skills (written, verbal, interaction/listening)
• Customer contact skills
• Able to troubleshoot and problem solve on a regular basis

• Previous support of internet applications is preferred.
• Successful candidates must have a fundamental understanding of the Internet and Internet applications.
• Sports fans preferred

Other Opportunities

PROTRADE is always looking for skilled developers and engineers to join our team. If you are a: